How to Refer Others to Laurence Smith
Referrals are our primary method of marketing. We have found that a prospective client who is referred to us is better prepared to appreciate the value that we can offer. We want you to know that we understand the trust you place in us when you offer a referral and do not take that lightly.
Please use this document as a guide when you refer us to your colleagues, friends, and neighbors.
How to Spot Our Ideal Client
Residential homeowners & Commercial building owners who are experiencing frustration with the maintenance demand and high-energy costs that result from their aging, drafty and inefficient windows.
Our ideal client values working with a window professional with in-depth industry knowledge and experience and unmatched, quality products. Our ideal client receives a solution that reduces energy cost, provides ease of maintenance and increases the value of their home.
How to Best Communicate What We Do
Your referrals receive our 5-Point Pledge which consist of:
- Zero Pressure. Take a sigh of relief. We never will pressure you to make a buying decision, but will simply educate you on your window options and answer all of your questions.
- On Time. Phone calls are responded to quickly. Materials arrive when they are supposed to and Installation of your new windows are started and completed on time.
- On Budget. What you sign for on the contract is what you pay. There are no hidden extras to worry about.
- Unmatched Product. We back up our product with our “20/10 Warranty - Materials & Labor.”
- Professionally Installed. Windows that are professionally installed to fit perfectly and work beautifully.
Full details on our 5-Point Pledge can be found at www.windowanddoorcenter.com
Our Client Referral Offer
As a Thank You we’d like to show our appreciation by making a donation of $50, to the Michigan-based charity, Courageous Kids (Learn more about this organization at: www.courageouskidsmi.org)
Or send you a $25 gift card to a local restaurant.
* A minimum purchase of $2500 is required
How Our Customer Referral Process Works
When you have a referral for us you can contact us with their information or have them call us directly. You may also send us their information by filling out the form below.
The first step will be to answer their initial questions and start the Remodeling Process with our "Project Discovery" session. We will keep you updated throughout the process and let you know how we were able to help the person that you referred. We can’t thank you enough for introducing us to your colleagues, friends & neighbors!
